TDS may be a local communications company but that doesn’t stop us from dreaming big! We bring exciting and reliable products to customers in Mooresville, Davidson, Cornelius and Huntersville with our Internet, TV, Phone and interactive services. More importantly, we want to exceed your expectations – holding ourselves to a higher standard of service than our out-of-town competitors.
We are committed to treating our customers like neighbors, not numbers offering a consistently superior customer experience. If for any reason something goes wrong, we will work to resolve the issue quickly, courteously and competently.
We make the following promises:
We will give you a 30-day, money-back guarantee on our TV, voice or high-speed services.
If you’re not satisfied with our services and wish to cancel for any reason, you can do so in the first 30 days and get your money back. Simply return all equipment in good working order and we’ll refund the monthly recurring fee for your first 30 days of service AND any charges you paid for standard installation.
We will be on time within your 2 hour appointment window or we’ll credit you $20.
As a courtesy, we will call you before we arrive at your home. And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20. To redeem a voucher code, fill out the form here.
We will resolve routine issues in one visit.
We will strive to resolve all installs and routine issues during our first visit to your home. Additionally, we will never charge you for a service visit that results from a TDS equipment or network problem.
We will treat you and your home with courtesy and respect.
Our Customer Service Representatives will be courteous and knowledgeable when you contact us. Our technicians will display their TDS identification clearly when they arrive at your home. They will be trained and equipped to complete the job on the first visit.
Our Local Tech Support team is here for you, 24 hours a day, 7 days a week to answer questions at your convenience.
You can contact us regarding any service-related issue by calling 704-660-3842 or in any of the following ways:
We will continually invest in new technologies.
We’re working hard to bring more choices to our customers by using the full power of our advanced network and years of collective experience. We strive to invest strategically in new technologies customers can depend on.
Every TDS employee is local and shares our company values.
They are dedicated to meeting the commitments above and to making you happy. We are working very hard to serve our customers better and listen carefully to their feedback. If you have any thoughts or ideas about these promises, or about your experience with us, we invite you to share your feedback by emailing our CEO at manager@ourcontinuum.com, or calling 704-660-3840.
