What happens if I forget my username for my TDS Online account?

If you forget the user name for your TDS online account, you can easily recover it using your account number or recovery contact information (if it’s set up for your account.)

Here are the steps to recover your user name:

1. 1. 1. Click myAccount to get to the Secure Login page. On that page, click on the Forgot user name? Retrieve it link that’s under the blue Continue button.
          
          
          
      2. On the Username Recovery page, you can either enter your account number or choose to have a security code sent to you. Choose the option you want, and click Continue.
          

         Recover User name Using Account Number

         Enter your account number and click Continue.
          
          
          
         On the next page, enter the Control date for your account (which is listed on your bill) and click Continue.
          
          
           
         Recover Username Using a Recovery Contact

         Choose how to receive your security code and then enter your email address or phone number. Click Continue.
          
          
          
         A security code will be sent to your selected method. Once you receive it, enter it in the Security Code box and click Submit.
          
          
         
          

      3. On the Choose an account page, select the user name you want to use to log in.
          
          
          
      4. On the Secure Login screen, enter the password associated with the user name and click Sign in.
          
          
          
         If you don’t know your password, click the Forgot Password link to reset.